Right to withdraw from the contract The customer has the right to withdraw from the contract – without giving any reason – within 14 days. This time is counted from the day on which the customer received the last ordered product. To exercise the right to withdraw from the contract, the Customer must inform the Seller about this fact in the following form: in writing, via e-mail ( or via the form available after logging into the Customer’s account. The customer may use the FORM OF WITHDRAWAL FROM THE CONTRACT, which, however, is not obligatory. In order for the withdrawal from the contract to be effective, the customer must inform about this fact within 14 days. Please, within 14 days from the date of withdrawal from the contract, return the return shipment to the following address: Piece of Hay – Katarzyna Ozdowska, Sobików 21m, 05-530 Góra Kalwaria,

Consequences of withdrawal from the contract

In the event of withdrawal from the contract, the Seller shall reimburse the Customer for the costs incurred within 14 days from the date of receipt of the information about the withdrawal from the contract. The refund is made in the same way that we received the payment – unless the customer explicitly requests to use a different method. Under no circumstances will the customer be charged for this return. The seller reserves the right to withhold the return until receipt of the goods.

The refund is only effective if the 14-day deadline has been respected.

Return of dirty, damaged or damaged Products.

The consumer is responsible for reducing the value of the Product as a result of using it in a way that goes beyond what is necessary to establish the nature, characteristics and functioning of the Product.

In the event of a damaged Product, including a dirty Product, the Seller shall make a statement on the deduction of the claim due for compensation for the reduction of the value of the goods with the consumer’s claim for reimbursement of costs incurred in connection with the concluded contract.